Story of Sathya

The Client Appreciation

Story of Sathya
India has turned into an outsourcing unit for the Western world. Most of the IT MNC’s rely on countries such as India, Philippines and Indonesia  because they are the countries where most of their IT work gets outsourced. It’s obvious that in such circumstances it becomes mandatory to keep the boss happy. There is a popular culture in IT called as appreciation ( also called as client appreciation). Client appreciation is a way to let the resources know that they have done a fabulous job in constructing a quality product. This appreciation episode reminds me of a funny incident that happened in my previous organisation.
For most companies, pleasing their client is an important activity. They religiously follow the customer is King mantra. Of course, the customer is definitely a King. After all, he pays you for the services that you offer. There was a guy with me named Nikhil who worked with me in my team. He was totally new to the team. He quickly got a grasp of the system but he was an arrogant guy. A Numero Uno Rabble Rouser he was! One day, the client representative wished him on the Office Communicator and said thanks.
It was “Thanks, Nikhil πŸ™‚ ” 
This amazing gentleman took a snapshot of the chat and emailed it keeping the boss and the super boss in the loop. The Manager was impressed and he added few more senior officials in the mail chain just for that ‘Thanks, Nikhil :)’
“That’s impressive, Nikhil!” The Manager replied.
“Good work. You make us  proud!” The senior manager commented.
“That’s sheer brilliance, Nikhil!” The director of the organisation replied to the mail.
 This went on and even our team was in the loop. Nikhil was enjoying the limelight.  We stood there flabbergasted when we saw the mail replies.
“Thanks is not an appreciation, dude!” I said to my close friend.
“I know!” he replied.
While we were busy engrossed in our work, our eyes chanced upon a mail that made us laugh. It was a laughter riot.
“I see “Thanks” in all the emails that the client replies to me. Does that mean he has appreciated me?” There was a witty reply by one of the onshore folk.
Yes, he was correct. Actually, he was referring the Email Signature.
 Sooner, another guy replied. “I also see Best Regards in all the replies that the client sends to me. Does it mean he is conveying me his best regard? Does he love me? ”
That was hilarious. Poor Nikhil’s email chain was clearly hijacked. By now it had a huge number of recipients.  That was the highest level of Trolling. Everyone on our floor was laughing.  This news spread like a wildfire and became a joke.
Indian Managers are fond of appreciating everyone. But they should remember that thank you is  not a token of appreciation. I have seen appreciation emails for “Good Job” and all.
Always remember that a proper appreciation mail is something where the customer mentions all details and how it has helped or benefited them.
Between, I recently got appreciation for one of my work and believe me it was a really good gesture by my client manager.
I’ll see you the next time. Soon!
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The Solitary Writer
Step right up, it's Ste's show! Join me on my writing journey where I dish out witty tales, thought-provoking poems, and quirky musings on life. I'm a social justice warrior who sneaks in some humor wherever I can. Book, movie, and cultural critiques included. Buckle up, it's gonna be a wild ride!